Frequently Asked Questions
Welcome to Whistler Platinum. Booking a vacation rental can come with many questions and we are here to help! The following list of frequently asked questions over the years will help you with booking your vacation with us. If you don’t find the answer to the question you have, please don’t hesitate to call us at 1.877.932.1777 or email us at firstname.lastname@example.org. A Whistler-based customer service agent is standing by and ready to help.
Whistler Village – Whistler Village accommodations are literally steps from both Whistler and Blackcomb gondolas, meaning you can walk out your front door or lobby and be on the slopes in minutes. You’ll also enjoy the convenience of having all of Whistler Village’s shops, services, and restaurants right at your doorstep.
Village North – Village North offers the perfect blend of convenience and seclusion. It is centered around a marketplace (IGA Marketplace) complete with a supermarket while remaining within easy walking distance of the main Village and both the Whistler and Blackcomb gondolas.
Upper Village (Benchlands) – Located at the base of Blackcomb Mountain, the Upper Village offers alpine seclusion while still being just steps from the hustle and bustle of Whistler Village. Set amidst towering pines, these lodging options will have you on the slopes (or the first tee of the Chateau Whistler Golf Course) in minutes. The Upper Village is a great option for families offering easy ski-in/ski-out access and a free shuttle to and from the Village.
Creekside – Whistler’s original base area for the ski hill, Creekside is located a 5-minutes drive south from Whistler Village. The Creekside gondola offers easy and convenient ski-in/ski-out access to Whistler Mountain.
Taluswood is a mountainside development on the slopes of Whistler Creekside and is comprised of 5 neighbourhoods: Taluswood (Phase 1), Taluswood – The Bluffs, Taluswood – The Heights, Taluswood – The Lookout and Taluswood – The Ridge. Taluswood offers the highest on mountain living in the Whistler Valley with southern exposure and scenic views.
Kadenwood is a luxurious private community of 5-star homes located high on Whistler Mountain. Properties feature stunning scenic views and have access to their own private gondola.
Blueberry Hill – The homes in the prestigious Blueberry Hills neighbourhood all feature gorgeous Whistler inspired architecture and stunning views of Whistler & Blackcomb, as well as all of the Arnold Palmer designed Whistler Golf Course. Homes are approximately a 7-minute drive to the main Whistler Village.
Nicklaus North – Nicklaus North is situated on the south end of Green Lake about a 7-minute drive north of Whistler Village. The neighbourhood is centred around the Jack Nicklaus-designed golf course, with many homes backing directly onto the fairways and feature panoramic lake and mountain views.
Whistler Platinum understands that your pets are dear to you; however, when booking a non-pet-friendly accommodation we request that you leave your pets at home as they will be refused entry to a non-designated pet-friendly property. A $500 fine is charged to guests for pets or evidence of pets found in units not designated as pet-friendly.
- food wrapping (saran wrap, tin foil)
- coffee and tea
- olive oil
For our guests’ convenience, Whistler Platinum provides a ‘starter’ supply of dish soap, dishwasher detergent, laundry detergent, toilet paper, paper towels and garbage bags.
Please visit our Whistler’s Local Grocery and Liquor Store web page for more information and to pre-order your groceries online.
WARNING guests that do not meet the minimum age policy will be denied check-in or will be required to vacate a rented property. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests. Whistler Platinum reserves the right to ask for proof of age.
- $29 Provides up to $1,000 damage protection
- $49 Provides up to $1,700 damage protection
- $69 Provides up to $3,000 damage protection
- $99 Provides up to $5,000 damage protection
Village Day Lots (Winter)
No overnight parking is permitted in the Village Day Lots November 1 to March 31 to allow for snow clearing and maintenance.
Village Day Lots 4 and 5
- $5 per day
- $2.50 per hour
- $50 monthly rate (limited availability)
Village Day Lots 1, 2 and 3
- $10 per day
- $2.50 per hour
Village Day Lot East (Oversized vehicles)
- $20 per day
- $5 per hour
Village Day Lots (Summer) (Subject to change summer 2020)
Village Day Lots 4 and 5 are free for a maximum of 72 hours.
Village Day Lots 1, 2 and 3
- $8 per day
- $2 per hour
- FREE after 5 pm
- 10X day rate pack – $65
- 30 Day Pass – $30
- All Whistler Hotels offer paid parking options year-round.
Advanced Pay Parking: There are also a number of paid parking alternatives in Whistler Village that offer convenient access and they are heated/covered.
Most homes will only accommodate vehicles under 6’8″ but there is overheight parking available at Town Plaza up to 12’2″ at a rate of $30 per day or in the Village Day Lots in the summer.
Please note, all parking information is subject to change. Check the Whistler Blackcomb website for further information.
Example: John Smith, Adult, 4 of 5 Day Ticket starting December 2.