Enhanced Services
Enhanced Services
Whistler Platinum is adjusting daily to the impact of the Coronavirus (COVID-19) pandemic. We have introduced enhanced services so you can feel confident and safe when booking a stay at one of our vacation rentals.
- Book With Confidence Program
- Our Clean Care Commitment
- Embrace Distance with our Contactless Services
Book With Confidence
In general, reservation cancellations and refunds are governed by the cancellation policy in your rental agreement and confirmation. In the rare circumstances that large-scale events prevent or legally prohibit reservation completion, the Book With Confidence Policy (the “Policy”) may apply. When this Policy applies, guests can cancel their reservation and receive a refund, Future Stay Travel Credit, and/or other consideration, regardless of the reservation’s cancellation policy. The Book With Confidence Policy is not an insurance policy.
What events are covered
Book With Confidence Policy protects against the following events if they impact your stay in Whistler, occur after booking, and prevent or legally prohibit the completion of a future or ongoing reservation.
Declared public health emergencies and epidemics. Government-declared epidemics, pandemics, and public health emergencies. Please note that Book With Confidence does not cover cancellations arising from COVID-19.
Government travel restrictions. Mandatory travel restrictions imposed by a governmental agency, such as an evacuation order. This does not include non-binding travel advisories and similar government guidance.
Outages of essential utilities. Prolonged outages of essential utilities, such as heat, water, and electricity, impacting the vast majority of homes in Whistler.
Natural disasters. Natural disasters and other severe weather events. Weather or natural conditions that are common enough to be foreseeable in a given location—for example, snow storms occurring during winter—are covered only when they result in another event covered by this Policy that prevents completion of the reservation, such as a mandatory evacuation order or large-scale outage of essential utilities.
What happens if a reservation is impacted by a covered Event
If you believe this Policy applies to your reservation, please contact us. We will guide you through the next steps, which may involve submitting the necessary documents and waiting for our team’s review.
We understand that other circumstances outside your control may disrupt your plans. In any situations not listed above, your reservation remains subject to the reservation’s cancellation policy.
Examples of common events not covered by this Policy include:
- Events that impact a guest or their ability to travel, but not Whistler
- Unexpected injury or illness
- Government obligations like jury duty or court appearances
- Non-binding travel advisories or other government guidance that fall short of a travel ban or prohibition
- Cancellation or rescheduling of an event for which the reservation was made
- Transportation disruptions unrelated to a covered Event, such as airline insolvency, transportation strikes, and road closures due to maintenance
To see information on Booking and Cancellation Policies please head to our Booking Policies and Terms page.
Our Clean Care Commitment
Intensified cleaning services have been introduced with our Clean Care Commitment to provide the safest and cleanest environment possible for our visitors. We have adopted enhanced sanitation recommendations from BC Minister of Health and developed intensified protocols and guidelines for our rental home cleaners.
- Our established cleaning partners are now members of Whistler Platinum’s Clean Care Commitment based on stringent cleanliness standards to include specifics around proper disinfection using the right protocols and equipment available.
Cleaning Collection
Keep your home away from home tidy with our extensive at-home cleaning supplies. Each one of our rental homes comes with all-purpose cleaning products, fresh cleaning cloths, vacuum and mop.
Fresh Sheet Feels
Stays of eight nights or more in any of our rental homes will receive an additional set of crisp sheets so you can keep those fresh sheet feels all holiday long.
Please note, to keep our visitors and staff safe, mid-stay cleans will now only be offered by request and for a fee.
Splash Supply
Property pools and hot tub amenities are serviced regularly, so you can feel safe to splash
Embrace Distance with Whistler Platinum Contactless Services
In light of our changing environment, we have launched a number of services to assist our visitors to embrace distance.
Contactless Check-In
We have introduced the option of contactless check-in for all arrivals. Our dedicated reservation team will guide you each step of the digital way, giving you a smooth introduction to your Whistler home.
Grocery Delivery
We have introduced grocery delivery for our guests so you can have food and essentials delivered right to your doorstep.
High-Speed Connectivity
Stay connected at each of our properties with Shaw high-speed Wi-Fi and download speeds up to 300 Mbps.
Explore Local
With our Whistler local team, we can provide you with information on lesser-known trails and alpine activities, making it easier for you to keep your distance with the ones you hold close. Contact our concierge for details.