Enhanced Services

Whistler Platinum is adjusting daily to the impact of the Coronavirus (COVID-19) pandemic. We have introduced enhanced services so you can feel confident and safe when booking a stay at one of our vacation rentals.

Our Clean Care Commitment

Intensified cleaning services have been introduced with our Clean Care Commitment to provide the safest and cleanest environment possible for our visitors. We have adopted enhanced sanitation recommendations from BC Minister of Health and developed intensified protocols and guidelines for our rental home cleaners.

  • Our established cleaning partners are now members of Whistler Platinum’s Clean Care Commitment based on stringent cleanliness standards to include specifics around proper disinfection using the right protocols and equipment available
  • Masks and gloves are mandatory for all staff when attending visitor vacation home
  • Intensified cleaning of all properties and detailed sanitation of high touch areas

Cleaning Collection

Keep your home away from home tidy with our extensive at-home cleaning supplies. Each one of our rental homes comes with all-purpose cleaning products, fresh cleaning cloths, vacuum and mop.

Fresh Sheet Feels

Stays of eight nights or more in any of our rental homes will receive an additional set of crisp sheets so you can keep those fresh sheet feels all holiday long.

Please note, to keep our visitors and staff safe, mid-stay cleans will now only be offered by request and for a fee.

Splash Supply

Property pools and hot tub amenities are serviced regularly, so you can feel safe to splash

Book With Confidence  

We know plans are hard to make during this time so we have introduced greater flexibility for you to book with confidence.

Book With Confidence Program 

Our Book With Confidence program provides protection against the following coronavirus-related events: Extended Whistler Blackcomb Closure, Travel Restrictions, and Personal Illness. If your trip is affected by coronavirus-related events or travel restrictions and you need to cancel, we will work with you to ensure your trip is either rescheduled, credited towards a future stay, or refunded less the 10% deposit and associated taxes. Pre-existing travel restrictions or other conditions that occurred prior to the time of booking do not qualify under the Book With Confidence program.

Extended Whistler Blackcomb Closure must be due to a coronavirus-related event and considered a complete closure of the Whistler Blackcomb ski resort for the duration of your vacation. Resort closures due to weather or avalanche conditions are not covered under this policy.

Travel Restrictions must be in the form of a ‘defer travel’ advisory or a written formal notice or health order that is issued by the Government of Canada or BC Government advising travellers to avoid all travel or avoid non-essential vacation travel to or within British Columbia over your travel dates. Pre-existing travel restrictions that occurred prior to the time of booking do not qualify under the Book With Confidence program.

COVID-19 illness must be an instance where you or a member of the travelling party develop COVID-19, have tested positive and cannot travel as mandated by your physician. A note from a physician may be required in order to process your cancellation. The statement must be also dated after the reservation was booked and provided within 10 days of the date of cancellation.

Proof Requirements. If cancellation occurs due to travel restrictions or personal illness, Whistler Platinum reserves the right to require you to submit proof to verify the basis for which you are cancelling. This may include but not limited to, physician verifications, travel documents, or other material deemed necessary to process your cancellation request.

How to Cancel. Before you cancel, check that your circumstance is included in the list of covered events and that you can provide any required documentationIf your circumstance meets one of the requirements, get in touch with us to cancel your reservation. We’ll confirm if our Book With Confidence program applies to your reservation and offer you a 100% Future Stay Credit to use for a new trip within 24 months of original stay date; or, a refund minus the 10% deposit and associated taxes in Canadian dollars to your original form of payment. A credit or refund will not be available after you check-in. 

10-Day Booking and Cancellation Policy (Limited-time)

Valid for bookings for participating homes made after December 8, 2020, for stays December 21, 2020 – April 30, 2021.

Book or Cancel more than 10 days before arrival: Pay a deposit of 10% of rent plus the associated taxes at the time of booking. Pay the remaining balance 10 days before arrival. You may cancel more than 10 days before your arrival date and receive a Future Stay Credit of 100% of the deposit paid to use for a new trip within 24 months of original stay date. The deposit is non-refundable.

Book or Cancel 10 days or less before arrival: Pay 100% at the time of booking. This payment is non-refundable. If you cancel 10 days or less before arrival, you will not be eligible for a Future Stay Credit or a refund. See Book With Confidence program for exceptions.

Some exclusions and blackout dates do apply for all 10-day cancellation options:
Stays longer than 14 days do not qualify for the 10-day cancellation option
Some individual homes may not be participating and are excluded from the 10-day cancellation option and will be noted in their individual Property Display Page.

Long Stay 30-Day Booking and Cancellation Policy (Limited-time)

Valid for bookings 15 days or more made after December 8, 2020, for stays arriving December 21, 2020 – April 30, 2021.

Book or Cancel more than 30 days before arrival: Pay a deposit of 10% of rent plus the associated taxes at the time of booking. Pay the remaining balance 30 days before arrival. If you cancel more than 30 days before your arrival date, you can receive a Future Stay Credit of 100% of the deposit paid to use for a new trip within 24 months of original stay date. No refund is available.

Book or Cancel 30 days or less before arrival: Pay 100% at the time of booking. This payment is non-refundable. If you cancel 30 days or less before arrival, you will not be eligible for a Future Stay Credit or a refund. See Book With Confidence program for exceptions.

Embrace Distance with Whistler Platinum Contactless Services

In light of our changing environment, we have launched a number of services to assist our visitors to embrace distance.

Contactless Check-In

We have introduced the option of contactless check-in for all arrivals. Our dedicated reservation team will guide you each step of the digital way, giving you a smooth introduction to your Whistler home.

Grocery Delivery

We have introduced grocery delivery for our guests so you can have food and essentials delivered right to your doorstep.

High-Speed Connectivity

Stay connected at each of our properties with Shaw high-speed Wi-Fi and download speeds up to 300 Mbps.

Explore Local

With our Whistler local team, we can provide you with information on lesser-known trails and alpine activities, making it easier for you to keep your distance with the ones you hold close. Contact our concierge for details.

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