Enhanced Services

Whistler Platinum is adjusting daily to the impact of the Coronavirus (COVID-19) pandemic. We have introduced enhanced services so you can feel confident and safe when booking a stay at one of our vacation rentals.

 

BROWSE VACATION RENTALS

Our Clean Care Commitment

Our Clean Care Commitment

Intensified cleaning services have been introduced with our Clean Care Commitment to provide the safest and cleanest environment possible for our visitors. We have adopted enhanced sanitation recommendations from BC Minister of Health and developed intensified protocols and guidelines for our rental home cleaners.

  • Our established cleaning partners are now members of Whistler Platinum’s Clean Care Commitment based on stringent cleanliness standards to include specifics around proper disinfection using the right protocols and equipment available
  • Masks and gloves are mandatory for all staff when attending visitor vacation home
  • Intensified cleaning of all properties and detailed sanitation of high touch areas

Cleaning Collection

Keep your home away from home tidy with our extensive at-home cleaning supplies. Each one of our rental homes comes with all-purpose cleaning products, fresh cleaning cloths, vacuum and mop.

Fresh Sheet Feels

Stays of eight nights or more in any of our rental homes will receive an additional set of crisp sheets so you can keep those fresh sheet feels all holiday long.

Please note, to keep our visitors and staff safe, mid-stay cleans will now only be offered by request and for a fee.

Splash Supply

Property pools and hot tub amenities are serviced regularly, so you can feel safe to splash all summer long.

Flexible Cancellation – Book with Confidence

Flexible Cancellation – Book with Confidence

We know plans are hard to make during this time so we have introduced greater flexibility for you to book with confidence.

Summer Cancellation Policy

Valid for arrivals between May 1 and October 31, 2020
We process a 30% deposit to confirm the booking and the remaining balance 14 days prior to arrival. You may cancel or change your stay and receive a 100% refund up to 14 days prior to arrival. We process full payment for bookings made within 14 days of arrival. The booking is non-refundable inside 14 days.

Winter Cancellation Policy

Valid for arrivals on or after November 1 (excluding December 15, 2020 to January 1, 2021)
We process a 30% deposit plus the service fee to confirm the booking and the remainder of the payment 30 days prior to arrival. You may cancel or change your stay and receive a 100% credit or a full refund (less the service fee) up to 30 days prior to arrival. We process full payment for bookings within 30 days of arrival.
*The booking is non-refundable inside 30 days.

Festive Cancellation Policy

Valid for arrivals between December 15, 2020 to January 1, 2021
We process a 30% deposit plus the service fee to confirm the booking and the remainder of the payment 60 days prior to arrival. You may cancel or change your stay with no penalty charges and receive a 100% credit or a full refund (less the service fee) up to 60 days prior to arrival. We process full payment for bookings made within 60 days of arrival.
*The booking is non-refundable inside 60 days.

* Travel Restrictions

Cancellations made after the cancellation cut-off date are typically non-refundable. If formal government travel restrictions or quarantine laws impact either the ability to leave your country or to enter Canada for the dates of your travel, we are enabling you to, without penalty, receive a 100% credit for payments made to be applied to a future stay in any Whistler Platinum property, within 12 months of original stay date, or receive a full refund of payments made (less the service fee) to your original form of payment. Stays booked with credit must start within 365 days of the original check-in date.

Please note that any changes to existing reservations will be subject to availability and rate differences. If your new booking is less expensive than the original reservation, you will not receive a reimbursement for the difference.

Maximum Occupancy and Visitors

Maximum Occupancy and Visitors

In an effort to contain and limit the transmission of COVID-19, B.C.’s Provincial Health Officer issued an order on July 27, 2020, limiting the size of social gatherings and events in vacation accommodations, including the associated deck, garden or yard, when used for vacation purposes, to no more than five (5) people, in addition to the occupants. We have updated our Rental Terms and Conditions to reflect this Order.

Based on these terms, only the number of adults and children listed in your reservation are permitted to stay in the property. A maximum of five (5) visitors may attend a social gathering, such as drinks, a BBQ, dinner, etc, on the premises, but are not permitted to stay overnight.

e Distance with Whistler Platinum Contactless Services

Embrace Distance with Whistler Platinum Contactless Services

In light of our changing environment, we have launched a number of services to assist our visitors to embrace distance.

Contactless Check-In

We have introduced the option of contactless check-in for all arrivals. Our dedicated reservation team will guide you each step of the digital way, giving you a smooth introduction to your Whistler home. Contact our concierge for details.

Grocery Delivery

We have introduced grocery delivery for our guests so you can have food and essentials delivered right to your doorstep.

High-Speed Connectivity

Stay connected at each of our properties with Shaw high-speed Wi-Fi and download speeds up to 300 Mbps.

Explore Local

With our Whistler local team, we can provide you with information on lesser-known trails and alpine activities, making it easier for you to keep your distance with the ones you hold close. See our top local activities to embrace distance this summer.

Enhanced Services for Whistler Vacation Rentals