BOOKING AND CANCELLATION POLICIES

Updated March 14, 2021

30-day Booking and Cancellation Policy. Valid for bookings 15 days or longer and stays arriving on or after November 1, 2021.

Book more than 30 days before arrival: Pay a deposit of 50% of rent plus the associated taxes at booking. Pay the remaining balance 30 days before arrival. You may cancel within 48 hours of booking and receive a full refund of the deposit. After 48 hours, if you cancel more than 30 days before your arrival date, you can receive a 100% Future Stay Credit to use for a new trip within 24 months of the original stay date or a refund subject to a 50% penalty on the deposit. Cancellations made inside 30 days of arrival are non-refundable. See Book With Confidence program for exceptions.

Book 30 days or less before arrival: Pay 100% at the time of booking. For bookings made more than 10 days before arrival, you may cancel within 48 hours of booking and receive a full refund. After 48 hours, payment is non-refundable and you will not be eligible for a Future Stay Credit or a refund. See Book With Confidence program for exceptions.

Limited-time 10-day Booking and Cancellation Policy extended to October 31, 2021. Valid for stays arriving before October 31, 2021.

Book more than 10 days before arrival: Pay a deposit of 50% of rent plus the associated taxes at the time of booking. Pay the remaining balance 10 days before arrival. You may cancel within 48 hours of booking and receive a refund of the deposit. After the 48-hour period, you may cancel more than 10 days before your arrival date and receive a Future Stay Credit of 100% of the deposit paid to use for a new trip within 24 months of the original stay date or a refund subject to a 50% penalty on the deposit.

Book 10 days or less before arrival: Pay 100% at the time of booking. This payment is non-refundable. If you cancel 10 days or less before arrival, you will not be eligible for a Future Stay Credit or a refund. See Book With Confidence program for exceptions.

Stays longer than 14 days do not qualify for the 10-day cancellation option.

BOOK WITH CONFIDENCE TERMS AND CONDITIONS

Book With Confidence program protects against the following coronavirus-related events: Extended Whistler Blackcomb Closure and Personal Illness. If your trip is affected by coronavirus-related events and you need to cancel, we will work with you to ensure your trip is either rescheduled, credited towards a future stay, or refunded less a 10% penalty. Pre-existing travel restrictions or other conditions that occurred prior to the time of booking do not qualify under the Book With Confidence program.

Extended Whistler Blackcomb Closure (Nov 24, 2021 – Apr 17, 2022). Must be due to a coronavirus-related event and considered a complete closure of the Whistler Blackcomb ski resort for the duration of your vacation. Resort closures due to weather or avalanche conditions are not covered under this policy.

COVID-19 illness.   Must be an instance where you or a member of the travelling party develop COVID-19, have tested positive and cannot travel as mandated by your physician. A note from a physician may be required in order to process your cancellation. The statement must be also dated after the reservation was booked and provided within 10 days of the date of cancellation.

Proof Requirements. If cancellation occurs due to personal COVID-19 illness, Whistler Platinum reserves the right to require you to submit proof to verify the basis for which you are cancelling. This may include but not limited to, physician verifications, travel documents, or other material deemed necessary to process your cancellation request.

How to Cancel. Before you cancel, check that your circumstance is included in the list of covered events and that you can provide any required documentation. If your circumstance meets one of the requirements, get in touch with us to cancel your reservation. We’ll confirm if our Book With Confidence program applies to your reservation and offer you a 100% Future Stay Credit to use for a new trip within 24 months of the original stay date; or, a refund minus a 10% penalty and associated taxes in Canadian dollars to your original form of payment. A credit or refund will not be available after you check in. 

MINIMUM AGE REQUIREMENT

All guests must be at least 30 years of age unless accompanied by a parent or guardian to stay in a property with four or more bedrooms. The minimum age requirement for 1, 2 and 3 bedroom units is 25. Guests can be denied check-in if they do not meet the minimum age policy.