We are adjusting daily to the impact of the Coronavirus (COVID-19) pandemic, we want our visitors to feel confident and safe when booking a stay at one of Whistler Platinum’s rental homes. We have introduced intensified protocols for cleaning suppliers with Whistler Platinum’s Clean Care Commitment, increased flexibility for all booking cancellations and launched a set of services that make keeping your distance easier.
Clean Care Commitment
We have adopted sanitation recommendations from BC Minister of Health and developed intensified protocols and guidelines for our rental home cleaners, to provide the safest and cleanest environment possible for our visitors.
- Our established cleaning partners are now members of Whistler Platinum’s Clean Care Commitment based on stringent cleanliness standards to include specifics around proper disinfection using the right protocols and equipment available
- Masks and gloves are mandatory for all staff when attending visitor vacation home
- Intensified cleaning of all properties and detailed sanitation of high touch areas
Keep your home away from home tidy with our extensive at-home cleaning supplies. Each one of our rental homes comes with all-purpose cleaning products, fresh cleaning cloths, vacuum and mop.
Fresh Sheet Feels
Stays of eight nights or more in any of our rental homes will receive an additional set of crisp sheets so you can keep those fresh sheet feels all holiday long. Please note, to keep our visitors and staff safe, mid-stay cleans will now only be offered by request and for a fee.
Property pools and hot tub amenities are serviced regularly, so you can feel safe to splash all summer long.
Book with Confidence – Flexible Cancellation
We know plans are hard to make during this time so we have introduced greater flexibility on all bookings for summer.
Summer Cancellation Policy – Valid for arrivals between May 1 and October 31, 2020
We process a 30% deposit plus the service fee to confirm the booking and the remaining balance 14 days prior to arrival. You may cancel or change your stay and receive a 100% credit or a full refund (less the service fee) up to 14 days prior to arrival. We process full payment for bookings made within 14 days of arrival. The booking is non-refundable inside 14 days.
Cancellations made after the cancellation cut-off date are typically non-refundable. If formal government travel restrictions or quarantine laws impact either the ability to leave your country or to enter Canada for the dates of your travel, we are enabling you to, without penalty, receive a 100% credit for payments made to be applied to a future stay in any Whistler Platinum property, within 12 months of original stay date, or receive a full refund of payments made (less the service fee) to your original form of payment. Stays booked with credit must start within 365 days of the original check-in date.
Please note that any changes to existing reservations will be subject to availability and rate differences. If your new booking is less expensive than the original reservation, you will not receive a reimbursement for the difference.
Embrace Distance with Whistler Platinum
In light of our changing environment, we have introduced the option of contactless check-in for all arrivals. Our dedicated reservation team will guide you each step of the digital way, giving you a smooth introduction to your Whistler home. Contact our concierge for details.
We have introduced grocery delivery for our guests so you can have food and essentials delivered right to your doorstep.
Stay connected at each of our properties with Shaw high-speed Wi-Fi and download speeds up to 300 Mbps.
With our Whistler local team, we can provide you with information on lesser-known trails and alpine activities, making it easier for you to keep your distance with the ones you hold close. See our top local activities to embrace distance this summer here.