Enhanced Services
Enhanced Services
Whistler Platinum is adjusting daily to the impact of the Coronavirus (COVID-19) pandemic. We have introduced enhanced services so you can feel confident and safe when booking a stay at one of our vacation rentals.
- Book With Confidence Program
- Our Clean Care Commitment
- Embrace Distance with our Contactless Services
Book With Confidence
If your trip is affected by coronavirus-related events and you need to cancel, we will work with you to ensure your trip is either rescheduled, credited towards a future stay, or refunded less a 50% penalty. Pre-existing travel restrictions or other conditions that occurred prior to the time of booking do not qualify under the Book With Confidence program.
To see information on Booking and Cancellation Policies please head to our Booking Policies and Terms page.
Our Clean Care Commitment
Intensified cleaning services have been introduced with our Clean Care Commitment to provide the safest and cleanest environment possible for our visitors. We have adopted enhanced sanitation recommendations from BC Minister of Health and developed intensified protocols and guidelines for our rental home cleaners.
- Our established cleaning partners are now members of Whistler Platinum’s Clean Care Commitment based on stringent cleanliness standards to include specifics around proper disinfection using the right protocols and equipment available
- Masks and gloves are mandatory for all staff when attending visitor vacation home
- Intensified cleaning of all properties and detailed sanitation of high touch areas
Cleaning Collection
Keep your home away from home tidy with our extensive at-home cleaning supplies. Each one of our rental homes comes with all-purpose cleaning products, fresh cleaning cloths, vacuum and mop.
Fresh Sheet Feels
Stays of eight nights or more in any of our rental homes will receive an additional set of crisp sheets so you can keep those fresh sheet feels all holiday long.
Please note, to keep our visitors and staff safe, mid-stay cleans will now only be offered by request and for a fee.
Splash Supply
Property pools and hot tub amenities are serviced regularly, so you can feel safe to splash
Embrace Distance with Whistler Platinum Contactless Services
In light of our changing environment, we have launched a number of services to assist our visitors to embrace distance.
Contactless Check-In
We have introduced the option of contactless check-in for all arrivals. Our dedicated reservation team will guide you each step of the digital way, giving you a smooth introduction to your Whistler home.
Grocery Delivery
We have introduced grocery delivery for our guests so you can have food and essentials delivered right to your doorstep.
High-Speed Connectivity
Stay connected at each of our properties with Shaw high-speed Wi-Fi and download speeds up to 300 Mbps.
Explore Local
With our Whistler local team, we can provide you with information on lesser-known trails and alpine activities, making it easier for you to keep your distance with the ones you hold close. Contact our concierge for details.